Genius Shack Hassel-Free Return Policy

 

We thrive to make your shopping with us a great experience by offering hassle-free return service. See below for return and Exchange instructions: 

How do I return my order?

 

- Pack the item(s) in a protective shipping box.
- Fill in the reason for return on the packing slip
- Include your packing slip inside the box
- Mail the package to:

Genius Shack Toys
11-4040 Creditview Rd.
Suite 136
Mississauga, ON, Canada
L5C 3Y8

 

What about my refund?

- We don’t charge restocking fee. You get full refund of the product excluding shipping.
- Once we get your item then we will issue a refund using the same method of payment
- Please note that all shipping charges are the responsibility of the customer


 

      When is a return not accepted?

-     - All returned items must be in the same condition as when sold and in original box.

       - All returns must be within 30 days from the date you received your order.

      For any other return enquiries not covered above, email us at askme@geniusshacktoys.ca

 

 

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